Will it soon be possible to repair your iPhone yourself with spare parts purchased from Apple, as consumer associations have been demanding for many years? It is in any case now a reality in the United States, announced the manufacturer on Wednesday April 27.
The brand’s US customers can now order a new screen, battery or camera lens, as well as the tools needed to repair a defective phone. The affected models have been on the market since the end of 2020, i.e. the various third-generation iPhone 12, iPhone 13 and iPhone SE.
The replacement of defective parts, warns Apple, remains a delicate operation, reserved for “customers who have experience of complex repairs of this type”. “For the vast majority of customers who don’t have [cette expérience]adds the brand in a press release, the easiest and safest way is to go to a certified technician”. 2019, Apple has thus developed a network of more than 5,000 authorized repairers.
However, the brand specifies that the parts are not only identical to those used by authorized repairers, but also sold at the same price. Thus, the operation is not necessarily very advantageous for the customer, as pointed out by the specialized site The edge.
Thus, sending a repair kit for an iPhone 12 or 13 battery thus costs the same as having the battery replaced directly by Apple, while having the spare parts sent to replace a screen yourself iPhone 12 saves $12, or 4% of the cost of a repair performed by Apple. A sum to which it is necessary, if necessary, to add the price of the rental of the tools, invoiced 49 dollars. However, it is possible to return used parts to the firm after having carried out a repair to benefit from a discount.
The program, which should, according to Apple, be extended to Europe later this year, could reconcile the brand with the French right to repair. The repairability index has provided information since January 2021 on the ease with which an electronic device can be repaired or repaired: a score out of ten which so far has been unflattering for Apple, with for example an iPhone 12 which peaks at 6 out of 10 .
In the same way, the American technology giant had been pinned, at the beginning of November 2021, for the difficulty of troubleshooting the screen of the iPhone 13, the breakage of a screen being however the most common failure of the current smartphones.
Correction of May 2 at 10 a.m.: update of the date of the deployment of the program in Europe.